Blog

Release Notes 17-June-2022

We're pushing out a big release today with the following changes: New Features & Enhancements: Ability to issue refunds Ability to request additional payment A link to the Shop’s terms & conditions in the footer of the customer’s quote and order status screens...

Presale Module Release & Enhancements

Our Presale Module just launched, which means the next time you log in to your dashboard (or refresh your page, maybe log out and back in), the Presale area will be available. YAY! Setting up a presale is very simple. Essentially, you create a Presale ‘event’ (click...

Introducing: My Custom Bakes

Hi there! Lisa here, owner of Borderlands Bakery. In my ten years of cookie decorating, I spent 5 of them taking on custom orders for decorated sugar cookies and french macarons. Having lived that custom-order life and after talking with thousands of other bakers, we...

Announcements, Known Issues & Monetization updated 13 Oct 2023

Apr 6, 2023 | 29 comments

We’re upgrading MCB on Oct. 12, 2023 from 11:59pm PST to 6am PST Oct. 13, 2023! (You can log in starting on Oct 13 6am PST to pay for your subscription)

Expect a 4-6 hour downtime as we run this huge update which will allow us to monetize our platform. Here’s what you need to know:

  • Effectively immediately, we’ll be charging $10/month for PRO users. See the comparison table for our feature list and what’s included in the FREE vs PRO plan. You get 1 month free if you pay upfront for a year: no refunds
  • If you want to use the integrated payment processing via Square, you’ll need to get PRO ASAP. Make sure you also set up your cash/other payment instructions in your Business settings as a backup, just in case! Also, if you don’t want to lose your storage, get PRO ASAP.
  • Expect that what the app currently is like NOW is what it’ll be for the first 2 months after monetization. Enhancements and bug fixes will start rolling out 2 months AFTER we monetize to give the team a little breather. It’s also possible we hit snags during go-live and will need to adjust.
  • This allows us to start recouping a bit of the hundreds of thousands of dollars investment we’ve put into the app since starting development in 2019, the ~2 years of free use plus the current/future development & maintenance of the tool moving forward.
  • We want to give people who sell infrequently a FREE option. The abbreviated feature list for FREE accounts is strategic. Most of our resources go into processing and storage.
  • If you’re NOT going PRO, you’ll have one month after PRO launches (Nov. 15, 2023) to grab all your data if you need it, otherwise, we are going to delete all your orders and products that have not been edited, or ordered in the last 15 months.
  • If you decide to go PRO, you can manage your subscription in your Account settings starting Oct. 13, 2023:

 

Fixed in this update:

  • Space & punctuation at the end of presale title bug causing broken links
  • Issues with yahoo.com (and some other domains) status update emails failing to send
  • Issues with billing country during checkout
  • Issues with refund amounts not matching up

Issues that we’ll address in a future update:

  • If you find that your payments are glitchy and being stuck in processing (spinning), the most common issue here is that there’s an error in the billing address, credit card number, zip or CVV – please ask your clients to disable autofill and input their info manually, double checking the info is correct.
  • If you have over 130 product listings, you may experience slowed performance. This is a resource scaling issue. This limitation will be removed shortly after we monetize. For now, since you can’t delete products, delete what products haven’t sold, repurpose listings OR make a second shop with another email address (sorry, we know this sucks)
  • If you use square, and you’re getting credit card processing errors, disconnect and reconnect your square account under Business. They recently had a HUGE outage which caused things to require a refresh.

Known Issues:

  • Please STOP using fake email addresses to test orders and to input client orders to bypass their approval, use your own email address. All these bouncebacks are negatively impacting us and email providers will either block us, or put us in spam more frequently. We need everyone’s help in marking support@mycustombakes.com as SAFE and/or adding it to your contacts list. We’re working through this issue but it’s going to take some time to figure out how to get off this “blacklist”. If your clients aren’t getting status emails, have them add support@mycustombakes.com as a contact.
  • Please double-check the email address when an order/quote comes in. For example, we see a ton of bouncebacks with .con (instead of .com). If you notice this, please fix it.
Important announcements if you use Square as your payment processor:
  • Square is no longer refunding processing fees to customers beginning April 11, 2023. If you provide a full refund, processing fees will now come out of your pocket. Make sure to update your terms and conditions if applicable. For more information, visit: https://squareup.com/help/us/en/article/5615-refunds-faqs#:~:text=What%20happens%20to%20the%20processing,the%20payment%20are%20not%20refunded.
Wanna donate toward our efforts? Send us a venmo in any amount: @borderlandsbakery on Venmo

 

I welcome your comments & quandaries! Drop ‘em below in the comments.

29 Comments

  1. Rae Yamane

    Hi!
    If I go pro will I need to do anything? Will all my orders, client facing etc just stay as is?

    Reply
    • lisa

      You don’t need to do anything. You’ll be able to manage your subscription via your account settings, everything stays the same and you have all records.

      Reply
      • Hillary

        Hi, I just started selling cookies in January. I’m still really small. Your website is amazing. Thank you for offering this to us for free. The pro option is super reasonable too. At this point I think the free option will continue to work for me. My question is at this time several pictures are aloud for the product, will all pictures be deleted but one? Do I need to do something to prepare my site for a change? Thanks for your help!!

        Reply
        • lisa

          Yes, all photos will be removed except for the main photo. I would prepare your site by making sure you main product photos are adequate, and that if you have anything over 15 months old from a product or order perspective and you need that for some reason, use the save as PDF function in your browser to save copies. We chose 15 months so people have a full year of history just in case they need documentation for something 🙂
          (get smart: you can link stuff in your product descriptions and stuff, so if you need to include more work samples…. utilize that info 😉 hehe ) Hope this helps!

          Reply
    • Melanie skiles

      Can you explain what is meant by “delayed email notifications” with client?

      Reply
  2. Aileen Mares

    I would love the ability to schedule cookie decorating classes through the website and maybe to be able to personalize the page more.
    I do like the custom URL and reporting a lot and instant chat has been helpful.

    Reply
    • lisa

      We have an events option – under the availability calendar, you can add Events. > Make Class Products, then add them to a presale. Then link your presale to your Event 🙂
      Are you a part of our FB group? We have some example of people selling class tickets through MCB!

      Reply
  3. Emily Howard

    I don’t see an option to pay. Has that been activated yet? Thank you and Happy Easter.

    Reply
    • lisa

      It will be in your account settings as an option starting June 1st 🙂
      Thank YOU.

      Reply
  4. Dana

    If we go pro can we still accept payment through Venmo? Or do we have to switch to payments through Square?

    Reply
    • lisa

      Nothing changes if you go pro. You can use any payment processor you like.

      Reply
  5. Tanya Kollar

    Awesome site!
    I am saving this for the time I am ready to start my business !

    Reply
  6. Meghan Smith

    Hi! I am wanting to switch to a PRO account (once it’s released) — is there anything I should be doing to set that up ahead of time? I just want to make sure that once June 1st rolls around I’m ready to go and don’t risk losing any info/photos/history that I already have on MCB. Excited to use this platform to it’s full potential and have LOVED the ease of use during presales! (My customers have loved it as well — feedback has been that it was very easy to navigate and place orders.)

    Reply
    • lisa

      Hi Meghan, thanks for your question. You’ll get to keep everything exactly as is, and come June 1 under Account Settings, you’ll see the option to upgrade. You won’t lose anything at all (plus, we’re giving everyone till July 1 to grab their data) There will be no difference to you or your clients when this happens 😉 THANK YOU for your support!!

      Reply
      • Rae

        Hi Lisa,
        I don’t see any where that I can pay yet. I’ve been checking under my Account Settings.
        Be well,
        Rae

        Reply
        • lisa

          We delayed till July 1st 🙂

          Reply
  7. Rae

    Hi!
    I don’t see where there is any option to pay yet under Account Settings. Am I missing it?
    Thank you!
    Rae

    Reply
  8. Jamie Smith

    I get asked for donations on occasion. Will there be an option to track this in the app?

    Reply
    • lisa

      We currently don’t offer donation tracking. We do have “coupon codes” on our enhancement list, so you can give someone a coupon for 100% off as a way to work with this.

      Reply
  9. Jessica

    After upgrading to the pro account, my customers are still not able to make debit/credit card purchases for my presale. Is this going to be fixed? Is there a processing time after upgrading to pro when square will be working?

    Reply
  10. Nicci

    Question re: custom URL; is it still using MCB as part of the address, or is it just http://www.mysitename.com?

    Reply
    • lisa

      What is is today already is your custom url (mycustombakes.com/yourbakery). Custom Domains (www.yourcustomsite.com) is something we’re exploring, but will take a significant amount of money to implement. Are you doing a URL redirect right now via your domain provider?

      Reply
  11. Melanie Skiles

    Hi! What, exactly, does “delayed email notifications” mean? Will the instant chat be truly instant?

    Reply
    • lisa

      Delayed means there’s a 15 minute lag between the action of changing something & when the email is sent out. Chats will be instant like a text, but that’s a few months out, we’re already digging in to everything to see what we need to uplift 🙂 – the more people we get to sign up, the faster things can move.

      Reply
  12. Kathy

    I am not receiving any orders, I am trying to place mock orders….nothing goes through for 1 week. I was kicked out of the FB My Custom bakes and reapplied and says still pending…. I am happy to pay fr the service as it has been wonderful…. But I wont let me sign up for pro version….i am missing so many orders now and am getting messages about it. What is going on????

    Reply
    • lisa

      Hi Kathy, we haven’t kicked anyone out of FB, however, if you did not answer the membership questions or agree to group rules, we may not have approved your entry. Can you please send us a screencap where you saw that you were “kicked out” so we can investigate? I would also like you to email our support with your issues: support@mycustombakes.com so we can assist you.

      Reply
      • Kathy

        I was a prt of the FB group for several weeks but all of a sudden I wasnt. I discovered this when I went to see why my orders werent coming through. SO then I reapplied and it was pending for days. Finally accepted last night.

        Reply
        • lisa

          I’m going to open a ticket with Meta to investigate this issue, since we can’t see the history of what happened. Thanks for bringing this to our attention.

          Reply

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