FAQ
If you have a question that’s not answered here, you can check our Knowledge Base, or don’t be shy to Contact Us. We love hearing from you.
For more information, you can also join our FaceBook group and connect with other MCB users who are already benefiting from the ease of our platform, and you can check out our YouTube for live Q&A sessions and walk-throughs.
What is My Custom Bakes (MCB)?
My Custom Bakes is the easiest all in one suite designed to simplify and streamline your cottage bakery business. You can market, manage, and monetize your custom orders all within one simple platform—without any of the hassle. First time here? Learn more about our features HERE.
How do we sign up?
You can sign up HERE. It only takes a few minutes. Many of our users can sign up, set up their shop and get their first sale within a few hours. New subscriptions receive a 30-Day Free Trial with sign up.
How can customers shop with me?
Every shop has a custom shop link, and you send this link to your clients to start the ordering process. Don’t know how to find your link? Read our blog post HERE. Anyone who has access to an internet browser + the internet can order from your shop.
How do I integrate MCB into my existing social media channels?
Your custom shop link can be embedded anywhere. It’s a common good practice to include the link to your shop in your profile.
I have an existing website, can I use MCB?
You can absolutely use MCB with your current website, visit THIS blog post for some ideas on how to integrate MCB into your existing website + see examples of shops which do that today.
Who can sell on My Custom Bakes?
If you choose to sell on My Custom Bakes, you should be familiar with your state and local laws and adhere to them. My Custom Bakes is not accountable for your compliance with laws regarding sales and taxes. By using MCB, you agree to our Terms of Use.
Can I manually add orders?
Yes, you can manually create quotes or orders from your Dashboard.
How do I get paid?
You will be paid via your payment processing service. If you collect payment via Square, you get paid through your Square account. Same applies for any other payment processing service like Venmo, PayPal, Zelle, etc. Since MCB does not take a percentage of your earnings, how you collect payment is purely up to you. You can still track all your orders and statuses in MCB for payments made outside of Square.
How much does this cost?
MCB is $10/month or $110/year — save one month free when you pay annually. Every new subscription includes a 30-day free trial.
Do I need a credit card to start the free trial?
Your 30-day free trial requires a credit card to get started, but you won’t be charged a thing until your trial ends. Change your mind? Cancel anytime before day 30 and you’ll never see a charge.
Is MCB available outside the US?
MCB currently serves bakers in the United States. We’re working toward international availability — follow us on Instagram or join our email list to be the first to know when that changes.
What does support look like?
Real humans, real responses. Our support team answers emails within 1–2 business days. For trickier issues, we’re known to hop on a Zoom call — yes, actually. You can also post in our active Facebook community where ~1700 cottage food operators are ready to help. We’re proud of our support. It’s one of the things we do better than anyone else in this space.
How is MCB different from other platforms?
We were first — MCB launched in 2021 and has been refined over three years of real-world feedback. We’re built specifically for cottage bakers who take custom orders, not adapted from a generic ecommerce tool. We charge a flat fee with zero transaction cuts. And we’re community-funded, which means our decisions are made for bakers, not investors. See our full comparison on the Pricing page.
What does the Customer see when using MCB?
You can create a mock order to “pretend” to be a client to see how the workflow appears to them. We have a full walk-through posted in the Facebook user group!