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A Beginner’s Guide to Applying for a Cottage Food Permit

You've been whipping up delicious treats in your kitchen, and your friends, family and co-workers have started to see you as "the baker" in your group...and now you're ready to take your passion for baking to the next level by selling your goodies. But hold on, before...

Release Notes 24-April 2024

We just recently pushed a large update with the following: Ability to delete Products (this action slocks quotes, orders, chats). More info HERE. Presale reporting update: separate gross vs. collected revenue Ability to hide presale location pickups Free Tier...

Subscription Change Announcement March 15 2024

Friends, we’ve taken a hard look at our metrics and have decided to significantly scale back the free tier of MCB beginning April 2, 2024. (We first announced our intent Feb 12, 2024). Since introducing our memberships, our FREE user base has doubled, making it...

Known Issues List

Last Updated January 31, 2024 As with any software product, there's a lot that goes on in the background, and updates are constantly being made to maintain and enhance the product. Many of these changes are invisible to the average user. It's inevitable (and expected)...

Announcements, Known Issues & Monetization updated 13 Oct 2023

We’re upgrading MCB on Oct. 12, 2023 from 11:59pm PST to 6am PST Oct. 13, 2023! (You can log in starting on Oct 13 6am PST to pay for your subscription) Expect a 4-6 hour downtime as we run this huge update which will allow us to monetize our platform. Here’s what you...

Release Notes 17-June-2022

We're pushing out a big release today with the following changes: New Features & Enhancements: Ability to issue refunds Ability to request additional payment A link to the Shop’s terms & conditions in the footer of the customer’s quote and order status screens...

Understanding Quote and Order Workflows

In this post, we'll discuss how Quotes and Orders work in My Custom Bakes. If you have a Product in your shop that's Variable in pricing and a client adds that to their cart, they trigger our Quote workflow.  To summarize, Variable priced products are products that do...

Presale Module Release & Enhancements

Our Presale Module just launched, which means the next time you log in to your dashboard (or refresh your page, maybe log out and back in), the Presale area will be available. YAY! Setting up a presale is very simple. Essentially, you create a Presale ‘event’ (click...

Introducing: My Custom Bakes

Hi there! Lisa here, owner of Borderlands Bakery. In my ten years of cookie decorating, I spent 5 of them taking on custom orders for decorated sugar cookies and french macarons. Having lived that custom-order life and after talking with thousands of other bakers, we...

How to prep for Free/Pro Tier Changes

Apr 4, 2024 | 4 comments

In March, we announced some big changes that will be happening to the tier structures as early as 4/2 (https://info.mycustombakes.com/subscription-announcement-march-15-2024/).  While we have passed that date, we are almost ready to drop this update (we’re still testing & fixing a few more things). We will inform you of when this will go live, come back to this blog post. The site will be down for a few hours as we work through these updates, but this is the last update about those changes.

If you are a free user and plan to stay on the free tier, please take some time to start clearing up your shop ASAP to prevent disruptions. Your account will be locked, and you won’t be able to view quotes and orders if you are over your allotted number of photos/products until you delete them to get under limit or go PRO. Here’s a video of what the new Free site will look like if you are over the allotted number of photos/products.

 

If you’re reading this BEFORE we’ve implemented the changes, here are some things you can do to prep ahead of time:

  • Gallery/Carousel/Product Images: ensure you are within the limits (3 carousel/5 gallery/1 per product).
    • As you remove photos from these areas, you can also start to delete those photos to get your total number of images closer to 15. Once you can delete products, you’ll be able to delete the photos that were attached to them.
  • Products: you can only have 5 products in your free account (listed or unlisted) at one time. 
    • If you have more than 5 products listed, you will risk losing quote/order functions for any order that has a deleted product. 
    • You will want to unlist any products you’ll be deleting to ensure that you only have up to 5 in your live shop. 
    • If a customer has a quote with you at the time of the update and you have to delete that product to be within limits, you will no longer have access to edit, accept payment, or even use the chat for that order once you are within the limits. 
    • Orders with deleted products will be locked and archived. 
    • Make a mental note of the products you’d like to delete. This will help you go through them much faster once the delete function is available. Delete for products will only be available within each product. In this update, no mass delete option will be available to avoid any errors- we really need everyone to be intentional with their choices and think things through. Once a product is deleted, there is no recovery. *Please note-delete function for Products currently will not allow you to delete if the product is attached to an order. Once we push the update, you will be able to delete products attached to orders.

If you’re reading this after your account has been locked, following the steps in this order will make this process go much smoother. 

  1. FREE users are limited to 5 products. Under PRODUCTS, delete all products you won’t be needing, because you can’t delete photos until those are unlinked from your products. If you’re an existing user with over 5 products and want to unlock your account (especially for your clients who may still order if you have more than 5 products in your shop), this is a very important step. Make sure you have just 1 photo per product per the FREE tier limits.
  2. Under APPEARANCE, go through your Gallery & Carousel to remove what you don’t need to conform to photo limits. Read THIS POST for best practices related to your Gallery and Carousel.
  3. Under IMAGES, delete photos until you are under limit.

To everyone who has supported the app: thank you. We’ve been a self-funded project since 2019, and putting these subscriptions in place in October 2024 has allowed us to start catching up on the backlog of bugs + enhancements. We’d love to get to a place where we can take care of everyone involved in the project so that we can continue making positive changes to support our community. You can always contact us any time support@mycustombakes.com

4 Comments

  1. Chris Foster

    My account says it’s locked for too many products and images as a free account, but I’m a paid member

    Reply
    • lisa

      Hi Chris, we’ve hit a few snags in the deployment so some users are showing free even though they are PRO – please email us support@mycustombakes.com with your shop info and we’ll make sure to investigate and fix this. Thanks!

      Reply
  2. Lindsey Kruppstadt

    Hello! My account has been locked, but I am nearly certain I am abiding by all the image restrictions. Can you help me understand what I need to do to get it unlocked? I have 1 image per product (only one product), 4 in my gallery, and 2 in my carousel.

    Reply

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