ALast Updated: 12-Sept-2026

This Privacy Policy describes the policies and procedures of My Custom Bakes, a subsidiary of Borderlands Bakery LLC, concerning the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions
2. Collecting and Using Your Personal Data
3. Disclosure of Your Personal Data
4. Your California Privacy Rights
5. Process to Make a CCPA Request

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Borderlands Bakery LLC, Orlando, FL 32826.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country/State refers to: United States of America, and the state of Florida.
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to My Custom Bakes, accessible from https://www.mycustombakes.com
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data. While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to: email address; first name and last name; phone number; address (street or mailing, city, state, province, ZIP/postal code); Usage Data.

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services. The Company may allow You to create an account and log in to use the Service through the following Third-party Social Media Services: Google; Facebook; Twitter. If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your profile name, Your email address, or Your activities associated with that account. You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons that permit the Company to count users who have visited those pages or opened an email and for other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. We use both for the purposes set out below:

• Necessary / Essential Cookies (Session, administered by Us): essential to provide You with services available through the Website and to enable You to use some of its features, including authenticating users and preventing fraudulent use of user accounts.
• Cookies Policy / Notice Acceptance Cookies (Persistent, administered by Us): identify if users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent, administered by Us): allow us to remember choices You make when You use the Website, such as login details or language preference, for a more personal experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contracted services, including security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those You have already purchased or enquired about, unless You have opted not to receive such information.
• To manage Your requests: to attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: we share Your personal information with the following Service Providers, each authorized to use it only as needed to provide their service to Us:
  • Stripe & Square, for payment processing and subscription billing
  • Google Analytics, for anonymized usage analytics
  • Amazon Web Services, for website hosting, security, and performance
  • Amazon Web Services, for account and order-related emails
  • We do not sell Your personal information to third parties, and we do not share it with third parties for their own marketing purposes.
• For business transfers: in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business.
• With Affiliates: We may share Your information with Our affiliates (Our parent company and any other subsidiaries, joint venture partners, or companies under common control with Us), who are required to honor this Privacy Policy.
• With business partners: to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in public areas, that information may be viewed by all users and may be publicly distributed. If You register through a Third-Party Social Media Service, Your contacts there may see Your name, profile, pictures and activity, and other users can view Your profile and activity similarly.
• With Your consent: for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, and to the extent necessary to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when used to strengthen security or improve functionality, or where We are legally obligated to retain it longer. As a general guide:

• Account data: retained while your account is active, and for 30 days after account deletion in case you want to recover it
• Payment and billing records: retained for 3 years to meet tax and financial recordkeeping obligations
• Support communications: retained for 5 years to maintain service history
• Analytics data: retained in aggregate form; personal identifiers removed after 3 years.

You may ask to view our full Data Retention Policy by requesting it via email: support@mycustombakes.com.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located, which may be outside Your state, province, country, or other governmental jurisdiction. Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer. The Company will take all steps reasonably necessary to ensure Your data is treated securely and in accordance with this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or country without adequate controls in place.

Disclosure of Your Personal Data

Business Transactions. If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency) or in response to a warrant.

Other legal requirements. The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of Users of the Service or the public; or protect against legal liability.

Security of Your Personal Data. The security of Your Personal Data is important to Us. We take reasonable steps to protect it, including encrypting data in transit, limiting internal access to personal data to those who need it to do their jobs, and monitoring for unauthorized access. That said, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and We cannot guarantee its absolute security. We will notify affected users of a data breach involving their personal information as required by applicable law.

Children’s Privacy. Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us at support@mycustombakes.com. If We become aware We’ve collected Personal Data from anyone under 18 without verification of parental consent, We take steps to remove that information from Our servers.

Links to Other Websites. Our Service may contain links to other websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to this Privacy Policy. We may update Our Privacy Policy from time to time. We will notify You by posting the new Privacy Policy on this page, and let You know via email and/or a prominent notice on Our Service prior to the change becoming effective, and update the “Last updated” date at the top of this page. Changes are effective when posted.

Your California Privacy Rights

This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq.

Notice of Collection of Personal Information. We collect these categories of personal information when you interact with us: identifiers/contact information, demographic information (such as age), payment card information associated with you, commercial information, Internet or other electronic network activity information, and inferences drawn from the above. We collect this information so that we can best serve you, including to fulfill your requests and to share offers we think you may be interested in. A more detailed description is above under “Use of Your Personal Data.” California residents also have the right to “opt out” of the “sale” of their “personal information” to “third parties.”

CCPA Mandatory Disclosures

• We collected the following categories of personal information in the last 12 months: identifiers/contact information, demographic information, payment card information associated with you, commercial information, Internet or other electronic network activity information, and inferences drawn from the above.
• Sources: directly from our users, third-party sites or platforms you link with your registration account, analytics tools, social networks, advertising networks, and third-party services that update or supplement information we hold about you.
• Business/commercial purposes: as summarized above under “Use of Your Personal Data.”
• We disclosed each of the above categories to third-party business partners and service providers, third-party sites or platforms such as social networking sites, and other third parties as described under “Disclosure of Your Personal Data.”
• We have not “sold,” as CCPA defines that term, identifiers/contact information, Internet or other electronic network activity information, or inferences drawn from the above, in the last 12 months.
• We do not knowingly “sell” personal information of known minors under 18.

Your Rights

• Right to Access. California residents have the right to request, up to two times each year, access to categories and specific pieces of personal information about them that we collect, use, disclose, and sell.
• Right to Delete. California residents have the right to request that we delete personal information we collect from them, subject to applicable legal exceptions. When you delete your account, we permanently remove your profile and account data within [same window as the Terms of Use deletion clause], except for information we’re required to retain for tax, legal, or dispute-resolution purposes, consistent with the Retention section above.
• Right to Opt Out of Sale of Personal Information. California residents have the right to opt out of the “sale” of their personal information to third parties, as those terms are defined by CCPA.

Process to Make a CCPA Request

Response Times. We will respond to access and deletion requests within 45 days, consistent with CCPA requirements. For general privacy questions, we aim to respond within 2 business days.

Making Access and Deletion Requests. Email support@mycustombakes.com. Before completing your request, we may need to verify your identity, including sending a link to verify your email address and requesting additional documentation solely for identity verification.

Instructions for Authorized Agents. An authorized agent may submit an access or deletion request on your behalf, with your signed permission or proof of power of attorney. Authorized agents that are business entities must be registered to conduct business in the relevant state. We may contact you directly to confirm permission and/or verify identity before completing an authorized agent’s request.

Making Requests to “Opt Out” of the “Sale” of “Personal Information.” Visit our “Do Not Sell My Personal Information” rights page, or email support@mycustombakes.com with the subject line “do not sell info.” An authorized agent may submit this on your behalf with your signed written permission.

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

Shine the Light Act. California residents may, under California Civil Code Section 1798.83, request information about disclosure of their personal information to third parties for those parties’ direct marketing purposes. Pursuant to Section 1798.83(c)(2): My Custom Bakes does not share users’ personal information with other member companies or others outside the Borderlands Bakery family of companies for direct marketing use, unless a user elects that we do so. To make such a request, contact us via the Contact Information section below.

Removal of Content. California residents under 18, who are registered users of any site where this policy is posted, may request removal of content or information they’ve publicly posted, under California Business and Professions Code Section 22581. Email a detailed description of the specific content to support@mycustombakes.com. This does not guarantee complete removal in every circumstance the law allows.

Request to Delete / Request to Opt Out transparency reporting. [Existing text referenced a Jan 1–Dec 31, 2020 reporting window and metrics not currently populated here, worth a real decision: update this to a current reporting period with real numbers, or remove it if MCB doesn’t track this metric, rather than leave a 2020 date live indefinitely.]

Contact Information

If you have a question about our privacy policies, please email support@mycustombakes.com