Blog

How to prep for Free/Pro Tier Changes

In March, we announced some big changes that will be happening to the tier structures as early as 4/2 (https://info.mycustombakes.com/subscription-announcement-march-15-2024/).  While we have passed that date, we are almost ready to drop this update (we’re still...

Known Issues List

Last Updated January 31, 2024 As with any software product, there's a lot that goes on in the background, and updates are constantly being made to maintain and enhance the product. Many of these changes are invisible to the average user. It's inevitable (and expected)...

Announcements, Known Issues & Monetization updated 13 Oct 2023

We’re upgrading MCB on Oct. 12, 2023 from 11:59pm PST to 6am PST Oct. 13, 2023! (You can log in starting on Oct 13 6am PST to pay for your subscription) Expect a 4-6 hour downtime as we run this huge update which will allow us to monetize our platform. Here’s what you...

Release Notes 17-June-2022

We're pushing out a big release today with the following changes: New Features & Enhancements: Ability to issue refunds Ability to request additional payment A link to the Shop’s terms & conditions in the footer of the customer’s quote and order status screens...

Understanding Quote and Order Workflows

In this post, we'll discuss how Quotes and Orders work in My Custom Bakes. If you have a Product in your shop that's Variable in pricing and a client adds that to their cart, they trigger our Quote workflow.  To summarize, Variable priced products are products that do...

Presale Module Release & Enhancements

Our Presale Module just launched, which means the next time you log in to your dashboard (or refresh your page, maybe log out and back in), the Presale area will be available. YAY! Setting up a presale is very simple. Essentially, you create a Presale ‘event’ (click...

Introducing: My Custom Bakes

Hi there! Lisa here, owner of Borderlands Bakery. In my ten years of cookie decorating, I spent 5 of them taking on custom orders for decorated sugar cookies and french macarons. Having lived that custom-order life and after talking with thousands of other bakers, we...

Subscription Change Announcement March 15 2024

Mar 16, 2024 | 3 comments

Friends, we’ve taken a hard look at our metrics and have decided to significantly scale back the free tier of MCB beginning April 2, 2024. (We first announced our intent Feb 12, 2024).

Since introducing our memberships, our FREE user base has doubled, making it unsustainable to support the cost. Our PRO users are taking on the cost of the thousands of free users who utilize the bulk of our resources (data processing, traffic, storage, etc.). To continue serving our members to the best of our ability, we need to focus on the community members who keep the app alive day in and day out.

This is why starting April 2, we’re trimming down the free tier, with the latest features and limitations for free vs. pro. If your photos exceed the restrictions outlined in the table below, please start consolidating your photos now to avoid service disruptions come April 2. If you subscribe to PRO NOW, you will not experience any service disruptions.

We didn’t come to the decision lightly, but we are absolutely committed to serving all the PRO users who have been paying to build and maintain MCB. Thank you all for supporting us this far and we hope that this decision allows us to speed up development to fix existing issues and bring enhancements to you at a faster pace.

3 Comments

  1. Amanda Durham

    Just want to say, Good for you! You’ve helped so many of us. I’m happy to pay the small fee.

    Reply
  2. Kim Greer with Be Good Cookies, LLC

    I was a FREE user in the beginning and donated to the cause before jumping all in on the PRO version and have never looked back. Now that your toes are wet just take the plunge and job into the PRO version and I promise you there’s no regret.

    Reply
  3. Kiesha

    I fully appreciate how difficult this situation must have been. As someone who benefited from the free version and then made the decision to give up one of my regular guilty pleasures and invest the $10 subscription fee into my business, I am thankful I will be rewarded for that sacrifice as a paid subscriber. You guys are doing a wonderful job and have been for years! I look forward to doing more with my site now, and to seeing what it does for my business.

    Reply

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